Packaging & Shipping
We offer as many shipping options as possible like DHL,UPS,TNT,FedEx and EMS,etc.
For mass order ,the delivery is optional with terms of EX work,FOB,CNF,CIF by express,by air or by sea based on the buyer forwarder.
Our Services
*One to one service within 1-hour response;
Warranty & return policy:
*We provide 12-month warranty for all our products except the accessories;please contact our customer service within 5 days after receiving the goods if any problems;
*All items must be returned in their original condition with all the packages;
*Any artificial damage(screen dropped or broken,scrathes,etc) is out of our warranty.Customers need to pay the freight and and the cost of changing parts if maintenance needed;
*For all the charges of returning and reshipping.Our after-sales team will help you solve any problems.
Company Information
Shenzhen Ziyou IOT Technology Co., Ltd. was established in 2017. We have been focusing on innovation and R&D of intelligent hardware and became a leader in the domestic smart wearable industry.Our products have been sold to more than 40 countries and regions around the world with over 10,000,000 users worldwide.The products produced by us have perfect quality inspection and have passed a series of product certifications such as CE,ROHS,FCC,Reach,KC, UL,SGS,
PAHS,BQB,ect.
We set up two research and development centers in Japan and China and obtained 28 invention patents.We also built
professional supply chain system.We have 4 large production lines equivalent to 8 small production lines with monthly production capacity of 500K. Our factory passed the audit of ISO9001,ISO14001,BSCI,Wal-Mart and won the recognition of China's national high-tech enterprises and Shenzhen high-tech enterprises.
FAQ
Q1:How to download APP?
A:To download our apps from app store and application market.That is compatible with Android and IOS.
We have few different apps.Please better contact our sales to get the corresponding app to the model you choose.
Q2: How could I get samples?
A: You can directly place a sample order on our alibaba platform. The sample fee can be returned after a bulk order.
Q3: Are you a supplier, agent, trading company or factory?
A:We are original manufacturer. We provide one stop service from APP,Hardware,ID/MD to finished products.
Q4: How could I customize our Logo/packaging/APP?
A: Contact your corresponding customer service and will give you a solution based on your customized requirements.
Q5: Can you arrange the transportation for us?
A: Yes, we can arrange the transportation by Express, by sea or by air.
